FAQ's
The Basics :
1. How do I send back my returns?
Pack up your rentals in the reusable garment bag. Clothes can be returned without the plastic coverings but with their hangers. No need to hang your items up, we'll take care of that!
Once you've packed up, swap the shipping label in the front of your garment bag and take it to the shipping carrier specified on your return label.
2. How do I sign up for a membership?
To compare plans and sign up, head to our plans [add hyperlink] on our site's navigation. Once you pick your plan, you'll enter your payment information to sign up, and immediately be able to select your first shipment!
Questions? Please contact us via Instagram or email.
3. How will I be billed each month for my membership?
Members are charged a membership price on a monthly basis. Memberships are automatically renewed and you will be billed on the same day every month at the rate then in effect to your payment method on file. Your membership will not expire unless you contact us and choose to cancel.
4. What happens if I lose or damage an item?
Your membership fee may include rental coverage for minor mishaps and general wear and tear or you may choose to have us hold an amount on your card, if you choose to have your garments covered, minor damages and stains will be covered by our Insurance Partner. Significant damage, lost pieces and theft are not covered. In those cases, you will be charged up to the retail price of the item (+ taxes). See our Terms and Conditions for more details.
5. Why are the items I want sometimes not available?
Items are always on the move! When something you see is unavailable, it's either currently being rented by another member, hasn't made its way back to our centre, or has not been posted to all members yet. We want and intend to be as fast as possible between rentals and cleaning but we will prioritise our cleaning (we really are obsessed with cleaning)
6. What happens if a piece arrives damaged?
If you receive a damaged item in your order, we'll get you a replacement right away. Please try items on immediately upon receiving your order. The sooner we know there's an issue, the sooner we can get you a replacement.
If an item is damaged, please contact us with a photo of the item you received, and we'll send you a replacement immediately. After you contact us, return the damaged item in the provided reusable garment bag as soon as possible so we can have the item repaired for the next customer.
7. How do I buy items I have at home as a member?
Your membership allows you to purchase some pieces you have at home. Items that are rented first then purchased while at home are all final sale, you may not return.
To purchase a piece you have at home, sign into your account on your computer. You'll see the pieces you have at home at the top of your homepage. Click "Buy Now" below the piece you'd like to make yours. Some pieces may not have that option.
8. How do I buy an item without renting it first?
To purchase an item without renting it first, check out our secondhand sales. You will be charged the “to buy” price for the item plus shipping.
9. What happens if a piece is missing from my shipment?
Our team reviews every order thoroughly before it ships out. If you're missing part of your order, please contact us
10. Why did my item become unavailable?
We do our absolute best to ensure that all items you selected are included in your order.
On rare occasions, an item may become unavailable for reasons like being returned late by the previous renter or it did not pass our final quality assurance check. We will make sure to alert you as soon as we know this occurred and will open a replacement spot for you immediately. This spot will not count as one of your monthly shipments.
